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Topic starter
Hi,
I am trying to reinstall the os as I'm missing something in the kernel. I wanted to try the image from your site first before asking.
But, my device is not being recognized in maskrom mode.
I start the flashing software (FactoryTool_v1.81), plug in the usb c connection on both sides, then press the maskrom button and then 1 sec later power button. After 1sec I release power button, then 1 sec later maskrom button.
The vivid unit doesn't show up in the software, though.
I also tried on a different windows machine with no luck.
Thanks for a reply that would help
Posted : 23/02/2024 1:45 pm
After connecting USB C to computer, you need to press and hold the maskrom button and do not release it, meanwhile use another hand to press the power button and hold it for about 5 seconds. Then you should see the device show up in the software.
Posted : 23/02/2024 1:52 pm
Topic starter
We have tried it now several times the way you described, but it won't get recognized.
Posted : 23/02/2024 2:10 pm
Topic starter
I forgot to mention, that usb c power, which is drawn from my notebook is sufficiant. So, when I start vivid unit regularly from usb c (plugged in the notebook) it starts and operates in normal ways.
Posted : 23/02/2024 2:53 pm
If you confirm your USB-C cable is good, then maybe you need to install the RK USB driver to have the device recognized.
Please download this ZIP file: https://www.vividunit.com/download/tools/DriverAssitant_v5.11.zip
Unzip it and run the DriverInstall.exe inside, this tool allows you to install/uninstall the RK USB driver.
After that you can run the factory tool again, and it should be recognized.
Posted : 23/02/2024 3:57 pm
I will try to do this from Ubuntu: https://wiki.radxa.com/Rock3/dev/usb-install
Posted : 23/02/2024 4:18 pm
Topic starter
Thanks. Installing the driver did the job and I could succesfully upload the os image.
Posted : 23/02/2024 4:20 pm